Terms & Conditions

/Terms & Conditions
Terms & Conditions 2018-05-16T22:32:48+00:00

Terms

Disclaimer

Jurisdiction/Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website or provide to You, We make no warranties, whether express or implied in relation to its accuracy.

Images:
Product images are for illustrative purposes only and may differ from the actual product.

Worldpay:
All payments processed through Worldpay are in Pound Sterling only. Other currencies are for illustration purposes only. Cards Accepted through Worldpay include Visa Credit/Debit, Mastercard Credit/Debit, Visa Electron, Maestro, JCB and Amex.

Removal of baby clothes within handcrafted products:
Dismantling of purchased hand crafted products must be done so with care. Some products purchased may contain florist wire, florist tape, tied ribbon, gift tags, staples and small elastic bands. When dismantling a product including a hand crafted baby clothes bouquet it should be done gently and with care. The easiest way to remove the items of clothing is to gently pull/twist on the flower bud (clothes bud) and it will automatically loosen itself from its fixing. It will come away easily allowing the clothes to be removed from the top of the bouquet without having to unravel individual stems from underneath the bouquet (however that is also an option of dismantling).

All floristry items remaining after the gifts/products have been dismantled are to be disposed of carefully and responsibly and is the responsibility of the recipient. Please note that some of these gifts/products have been put together to hold perfectly in place so may take time to remove the clothing. We accept no liability on how, when and if you dismantle any of the products.

We reserve the right to repossess any goods that have not been paid for in full and invoice You for any legal, delivery and restocking costs incurred. All trademarks published are the property of their respective companies. We reserve the right to cancel orders where we deem the order to be fraudulent and also where delivery of products may not be fulfilled. In such cases a full refund will be issued.

Matters beyond our reasonable control:
If we are unable to provide this service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, acts of government (or other competent authority), industrial disputes of any kind (whether or not involving our employees), we will not be held responsible/liable for.

A next day delivery service is possible on certain items only. This is not offered as a standard option. Please contact us before 1pm on day of order to check stock availability of item(s) required. Methods of shipping and additional costs attached to that service will be provided during the checkout process. Stock limitations may apply to some products. An example of this would be a baby clothes bouquet. Whilst we do have bouquets in stock, as these are hand crafted it may not always be possible to provide a next day or express delivery service. However, we advise that should you require a next day or express service then please contact us either by telephone or email and we will do everything we possibly can.

All goods and services displayed on this web site are subject to availability. Where certain goods or services are no longer available, or where certain prices have changed, we will endeavour to update the relevant information contained on this web site as soon as reasonably possible. However, no price, or other information displayed on this web site will bind us until we have accepted your order. The price you will be charged for any goods or services will be the price in force when your order is accepted by us. You do have the right to cancel your order within 14 days if necessary.

Placing an order:
Any order you send to us for the purchase of specific goods and/or services constitutes an offer for the goods and/or services selected. We are not obliged to accept your order. If we do accept your order, a contract will be created at the time we send you an email confirming your order. You will be deemed to have received our acceptance of your offer once we have correctly sent an email to your electronic mail box.

We can only accept orders from persons aged 18 years or older.

This agreement is governed by English Law and You and We submit to the non-exclusive jurisdiction of the English courts.

Privacy

PRIVACY STATEMENT

Baby-Bunch.co.uk is a site operated by Baby Bunch Ltd (“We” and/or “Us”). We are committed to protecting and respecting your privacy.
This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

1. Definitions
Data controller – A controller determines the purposes and means of processing personal data.
Data processor – A processor is responsible for processing personal data on behalf of a controller.
Data subject – Natural person

Categories of data: Personal data
Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, home address or private email address. Online identifiers include IP addresses and cookies.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

2. Who are we?
Baby-Bunch are owned and operated by Baby Bunch Ltd who is the data controller. This means We decide how your personal data is processed and for what purposes. Our contact details are: Baby Bunch Ltd – 17-19 Richmond Road, Chelmsford, CM2 6UA, United Kingdom – Phone 01245 200 550 – Email admin@baby-bunch.co.uk

3. The purpose(s) of processing your personal data
We use your personal data for the following purposes:
• To maintain our own accounts and records.
• To inform individuals of news, events or activities.
• You may give us information about you by filling in forms on our site Baby-Bunch.co.uk or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, subscribe to our newsletter and when you report a problem with our site.

4. The categories of personal data concerned
With reference to the categories of personal data described in the definitions section, we process the following categories of your data:
• Personal data – The personal data you give us may include your name, address, e-mail address and phone number, payment methods, personal message/photograph.

5. What is our legal basis for processing your personal data?
a) Personal data (article 6 of GDPR)
Our lawful basis for processing your general personal data:
• Processing necessary for the fulfilment of an order from the data subject or to take steps before an order is placed These are orders and/or information requested regarding products purchased from our site baby-bunch.co.uk
• Consent of the data subject; Required for subscription to newsletters

6. Sharing your personal data
Your personal data will be treated as strictly confidential, and will not be shared with any third parties.

7. How long do we keep your personal data?
We keep your personal data for no longer than reasonably necessary to comply with any legal claims/complaints and for safeguarding purposes.

8. Providing us with your personal data
We require your personal data as it is a requirement necessary to fulfil your order.

9. Your rights and your personal data
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
• The right to request a copy of the personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary to retain such data;
• The right to withdraw your consent to the processing at any time, where consent was your lawful basis for processing the data.
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

10. Transfer of Data Abroad
We do not transfer data outside of the EEA

11. Automated Decision Making
We do not use any form of automated decision making in our business.

12. Further processing
If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

13. Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

14. How to make a complaint
To exercise all relevant rights, queries or complaints please in the first instance contact us at Baby Bunch Ltd – 17-19 Richmond Road, Chelmsford, CM2 6UA, United Kingdom – Phone 01245 200 550 – Email admin@baby-bunch.co.uk for the attention of the Data Protection Officer.
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

Returns

We know you will be pleased with your purchases from Baby Bunch. However, there may be an occasion when you will need to return an item(s) to us.

Faulty items (within 14 days)
If you discover your item to be faulty within 14 days of purchase please contact us by email at admin@baby-bunch.co.uk or call 01245 200550 to obtain a return authorisation (RA) number. The RA number is issued for either the refund, replacement, or repair of products we have supplied. Please be aware that this returns number (RA) is active for a period of fourteen days (two weeks) only.
IMPORTANT NOTE – If you fail to send the product(s) in question back within this timescale your returns authorisation number will no longer be valid and your products may be rejected.
Any goods returned for credit which are not found to be faulty will be returned to the customer with a minimum £15 carriage and administration charge. You must return the complete package, including accessories to us. Any items that are missing, when the product is returned to us will also be charged for – However this is at the discretion of our Customer Services team. It is therefore very important that all items are checked for a legitimate fault, by the customer.

Product exceptions
Unless faulty, the following items cannot be cancelled or returned – bespoke, customised or personalised items; items sealed for health or hygiene reasons if unsealed; and sealed audio, video or software recordings if unsealed.

Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 48hrs upon receipt. If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly stating “damage is visible”. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we will issue a replacement or full refund via your original payment method and reimburse any “reasonable” return carriage costs.

Non-Faulty Goods
Under distance selling regulations you have the right to cancel this purchase and return your goods for a full refund within 7 working days from the day after you receive the goods. We will refund the price of the product, less any delivery costs we have incurred.
This law assumes that the goods returned for credit have not been used and are in pristine condition i.e. Goods must be in unopened original packaging with no damage to the boxes or equipment. Goods returned for credit which do not comply with the above statement will be subject to a minimum 10% restocking fee in addition to postal charges we have incurred.
Please note refunds can only be paid back via the same payment method that was used to make the original purchase. All refunds will be undertaken within 7 working days of return. Please note credit/debit card refunds may take up to 4 working days to clear.
A Return Authorisation Number (RA) must be obtained from Customer services : Click “Contact” tab from the main menu Prior to return.

Faulty items (After 14 days of purchase)
Faulty after 14 days of purchase – If you discover that your purchase has become faulty after 14 days of purchase, but within the manufacturers warranty period, please contact us or the manufacturer directly. With some products the manufacturers require the customer to contact them directly. In these cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. All New items carry a minimum 12 months’ warranty unless otherwise stated. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval. This warranty or guarantee is in addition to your consumer rights.

Shipping

Our Aim is to dispatch items within 2-3 working days, if items are in stock they will be sent the same day as ordered.

Standard UK service (3-5 Working days – royalmail.co.uk) From £3.99
Royal Mail Tracked (1-3 Working Days – royalmail.co.uk) From £4.99
Items are sent via Royal Mail. Some Royalmail services include tracking and if selected your tracking reference will be provided once dispatched.

Should you require your purchases quicker we would advise selecting our 48hr or Next Day delivery options. These services are available for selected items only and if available will be displayed as an option during checkout – Please call us on 01245 200 550 to discuss. (Orders must be placed by 1pm)

Next Day Delivery (1 day – Special Guaranteed Next Day Service ) From £6.99
(royalmail.co.uk)

With regards to orders made on a Friday before 1pm they would not arrive until at least the next working day unless you select the Saturday delivery – Extra fees apply.
Orders are despatched using RoyalMail’s delivery services. Availability is indicated at point of sale as not all the services are available for certain products and/or destinations. Timed and Saturday deliveries may also not be possible.

Delivery to the destinations below usually take between 2 to 4 working days longer than stated:
Scottish Highlands
Isles of Scilly
BFPO
Isle of Man
Channel Islands
Scottish Islands

Should you require a next day service then please contact us before 1pm on day of order to check stock availability of item(s) required. At this point you will also receive the method of shipping and the additional cost attached to that service.

Stock limitations may apply to some products within some categories. An example of this would be a baby clothes bouquet. Whilst we do have some bouquets in stock we cannot guarantee we have the one you are looking for. As these are hand crafted (and put together as a new bouquet in order to provide the perfect gift) it may not always be possible to provide a next day or express delivery service. However, we advise that should you require a next day or express service then please contact us either by telephone or email and we will do everything we possibly can.

Processing orders
We will send via email an order confirmation containing your order details and it is your responsibility to check that these details are correct and inform us of any errors. A confirmation email will be sent to you upon dispatch of your order including any tracking numbers/delivery details. You can then track the delivery and its current status via the details provided. Once orders have been dispatched we are unable to change any delivery details.
You can log into your account at any time to see updates or previous orders from our website (see customer login section on the main menu).

Delivery Liability
If we cannot fulfil or deliver your order within these timescales or have any other problems with your order, we will contact you by email as soon as possible and give you an expected delivery date. The option to cancel your order is also given at this point.
We will endeavour to have your goods to you by next day, however this is governed by the delivery services success rate and therefore delivery timescales are not guaranteed. Royal Mail delivery liability is reflected in their terms and conditions. This can be viewed via the Royalmail website.

We will not be held responsible for any costs resulting in delays by delivery companies or delayed by causes beyond our reasonable control including, without limitation:-
a) fire;
b) severe weather conditions;
c) industrial dispute;
d) strike or labour disputes; and
e) delay by any government, public or local authority including customs of any
country where the goods are carried. All items are sent from the UK. Liability therefore of any customs charges are your responsibility.

Failed Delivery
It is your responsibility to make sure someone will be at the address to accept delivery. Royalmail will usually leave a card stating an attempt for delivery was made and if they will either re-attempt delivery again or if the recipient will need to contact them to re-organise delivery. If no contact is made with Royalmail from the recipient then Royalmail will return non-delivered items to Baby Bunch and additional delivery charges will be applied to re-deliver the order again.

If your order has not arrived within the specified timeframe?
This can be due to many factors. The most common reason is the courier has already attempted delivery and was either unable to obtain a signature for delivery or no-one was available at the delivery address to receive the order. You can check the reason by following the tracking link that was e-mailed to you.

If your tracking states delivered but you have not received your item(s)?
This can occur if the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours. You should have received a card from the courier explaining this. If having tried your neighbours your parcel is still missing, please contact us and we will investigate further.

We make every effort to deliver goods within the specified timeframe however we cannot 100% guarantee delivery on a specific day nor can we accept any liability for out-of-pocket expenses, costs, losses or any other expenses due to failed or late delivery.

Contact Info

Baby Bunch Ltd,
17-19 Richmond Road,
Chelmsford, CM2 6UA
United Kingdom

Phone: +44 (0)1245 200 550

Web: baby-bunch.co.uk

Check the status of your order

Order Tracking